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Blog Category: Leadership

Customer Caring

I've written about the impact and importance of customer service before. In my previous post titled Standard of Caring in Technology Services I use the example of a physician's bedside manner and how this level

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20 Feet from Stardom in the Corporation – A Thank You

I watched the movie ‘20 Feet from Stardom’ last night. If you haven’t seen it I encourage you to watch it – fantastic movie. But I’m not writing to give movie critiques. I’m writing because

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Authenticity is a Better Choice than a Mask

Dr. Peter Fuda @PeterFuda offers the metaphor of the 'mask' where leaders wear masks to hide perceived inadequacies  or take on false personas instead of embracing their authentic inner leader. Check out his HBR post

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