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Hi, I'mGlen Taylor

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Blog Category: Service

Customer Caring

I've written about the impact and importance of customer service before. In my previous post titled Standard of Caring in Technology Services I use the example of a physician's bedside manner and how this level

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20 Feet from Stardom in the Corporation – A Thank You

I watched the movie ‘20 Feet from Stardom’ last night. If you haven’t seen it I encourage you to watch it – fantastic movie. But I’m not writing to give movie critiques. I’m writing because

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The Impact of Complexity on Technology Services

What role does complexity play on our ability or inability to ensure the warranty and utility of the technology services provided to end-users?  This question is central to our ability to provide technology services that

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